Returns

What is you returns policy?
  • We accept returns on most items within 30 days of your order date.
  • Most unopened, unused, non-electronic items are returnable.
  • There is a 20% restocking charge on 3D printers and drop shipped items. There is no restocking charge on other items. 
  • Original shipping costs are nonrefundable (unless the return is due to our error).
  • Buyer must pay return shipping costs (unless the return is due to our error).  

Non-returnable items:
Below is a list of items that may not be returned

  • Electronic items (heaters, thermistors, PCB boards, fans, mainboards, LCD/TFT displays, power supplies. etc.) Defective electronic items are eligible for exchange of the same item. 
  • Used items - any item that has been installed on a printer or used in any way.
  • Open items - Items that have been opened or had the original seal broken.
  • Clearance Items.
  • Consignment, used, open-box or demo items.
  • Special order/bulk order items.
  • Software.

Feel free to email us if you are not sure if your item is returnable and we will let you know.

How do I return (or exchange) an item?
  1. Make sure that you are within 30 days of your order date. Return requests past the 30 day return window will be rejected.
  2. Log into your Partsbuilt.com account, find the item in your order history and choose the return option.
  3. After you submit your return request, we will then be in touch via email with return instructions and your RMA#. 

If you need to make an exchange: we ask that you initiate a return for the first item and re-order the item you need.

Buyer is responsible for return shipping. We highly recommend shipping insurance and tracking when returning an item. Partsbuilt 3D is not responsible for returned items lost or damaged during return shipping.

Refunds are processed and refunded to the original form of payment (generally within 48 hours of us receiving your return).

Please note: opened, damaged, used, items with missing parts and packaging or otherwise not fit to resell will be rejected and disposed of unless the buyer wants the item back. In this case, the buyer will be responsible for the cost of shipping the item back to them.
Items received without an RMA# will be rejected.

I ordered an item for troubleshooting and it didn’t fix the problem. Can I return it?
Unfortunately, no. Once an item is opened and used, we are unable to accept the return. If you are troubleshooting a problem with your printer, we recommend researching the issue on a search engine or asking in a forum related to your particular printer and troubleshooting it with the appropriate tools. 

I think the item I received is defective, what should I do?
If you believe your item is defective, please email us at hello@partsbuilt.com and let us know right away, as after 30 days from your order date, you will need to go through the manufacturer for a warranty claim.

Note regarding filament: If a spool of filament is thought to be defective, please notify us right away so we can help. Spools with more than 25% of the filament used will not be accepted for exchange/refund.

Due to the technical nature of 3D printing, it is our policy to first troubleshoot an item that is thought to be defective, as we have found that many times other variables are causing the issue (settings, poor quality/damp filament, etc.) and most of the time we are able to resolve the issue through troubleshooting.

There are some items that are easier to test here, so we may have you send the item back to us for testing. 

If, after troubleshooting/testing the item is determined to be defective, we will send you a replacement at no charge. We will cover shipping both ways.

If the item is tested and turns out not to be defective, you will be charged a $9.99 shipping fee to cover shipping both ways. This charge will need to be paid before we ship the item back to you.

The item I received was damaged during shipping
If an item is damaged during shipping you must contact us within 3 days of tracking showing the item as delivered. Please email photos of the damaged shipping box and contents to hello@partsbuilt.com